Have a question? Would you like to schedule an appointment with your instrument? Please read my shop policies first:
My shop rate is $100 an hour.
Whether this is your first visit or you are a returning client, new inquiries must be initiated using the form below. Existing clients are welcome to reach out via email.
I have a non-refundable bench fee that covers one half hour of my hourly shop rate. This compensates for my time to clear off a bench and properly inspect the instrument. This fee will be applied to the cost of the repair if the instrument is left with me for servicing.
I have ballpark rates posted for more common jobs so folks can have an idea of what these things cost before meeting with me but I cannot give an estimate without having the instrument in front of me on my bench.
I do not want to deal with any type of third party situation. You have to be the owner of the instrument to do business with me. This includes initiating conversation, dropping it off, payment and pickup.
A confirmed appointment time is required. I cannot accommodate open-ended arrival windows. Please show up on time.
Any instrument that arrives without a case will be turned away on sight.
Upon acceptance I will give an estimated due date. I work hard to meet these deadlines but know they are not guaranteed and I will contact you the owner for an extension if necessary.
I do not respond to text messages about instruments. If your instrument is in with me, you have my email and phone number — email is preferred, or you’re welcome to call during business hours.
For jobs under $300, full payment is due at pickup. All jobs quoted at $300 and above require 1/2 down payment at acceptance.
Does that all sound good? If so, feel free to contact me by filling out the following form:
Thank you for checking out my small business.
Benjamin J. Brockway
Tucson, AZ
